Essential Maintenance: All Authorea-powered sites will be offline 9am-10am EDT Tuesday 28 May
and 11pm-1am EDT Tuesday 28-Wednesday 29 May. We apologise for any inconvenience.

loading page

How Knowledge Management Enhances Employee Performance in the Public Sector
  • +1
  • Ali Mahmoud,
  • Karina Delrosario,
  • William Reisel,
  • Dieu Hack-polay
Ali Mahmoud
University of Wales Trinity Saint David

Corresponding Author:[email protected]

Author Profile
Karina Delrosario
Author Profile
William Reisel
Author Profile
Dieu Hack-polay
Author Profile


The sample accounted for a total of 173 respondents. There were twenty-six (26) departments that responded to the study. The majority of the respondents were in the job ranks of Senior and Middle Management, combing a percentage total of six-one percent (61%) and forty-three percent (43%) held a graduate degree/diploma. There was only a six percent (6%) of the respondents that have a Technical Training/Diploma. The majority of the respondents responded that they had received no promotion over the past three years. There was only a thirty-nine percent (39%) of respondents that received one promotion over the past three years. Thirty percent (30%) of the respondents received four (4) training, a contrast to the thirteen percent (13%) that received no training. The majority of the respondents, representing a total percentage, seventy-eight percent (78%) of respondents has been in the service between zero to ten years.