Results
Of 222 participants, 75.7% completed mental health screening within the
chatbot. Participants found the chatbot to be acceptable. Demographic
predictors of chatbot use included being White or Black/African
American, identifying as Hispanic/Latino, having dependents, having
insurance coverage, having used mental health services in the past,
having a diagnosed mental health condition, and reporting current
distress. Logistic regression produced a significant model with
perceived usefulness and symptoms as significant positive predictors of
chatbot use for the overall sample, and label avoidance as the only
significant predictor of chatbot use for those currently experiencing
distress.