Relevant response: The turn is relevant for the user
message.
|
need help
Here is how I can help. Just type: *Schedule / Reschedule
/ Cancel* - to manage appointments *My appointments* - to see your
upcoming appointments *Prepare* - for info on how to prepare for your
appointment *FAQ* - for our frequently answered questions page *General
information* - for general info (opening times, phone no.,
directions/maps etc.) *Speak to someone* - to speak to the medical
reception team
|
86
|
False positive: The turn is irrelevant for the user
message.
|
I think you don’t understand the question..
Do you have a general info question or a question about
the appointment or procedure?
|
18
|
False negative: The turn erroneously indicates the user message
to be out of scope.
|
I meant 19:00
Did you mean? google *calendar* link for my scheduled
appointment *faq* - frequently asked questions restart *None* of these
|
47
|
Out of scope: The turn correctly indicates the user message to
be out of scope. |
— not found in the data —- |
0 |
No response: There is no response to the user’s repair
turn
|
Before I connect you to the medical reception team, you may find
some useful info in our patient MRI guide: https://bit.ly/3qCeMQV Would
you still like to speak to someone?
Yes
Yes
Hello?
|
4
|