Trouble source Example Count
Choice: user input of bot-prompted information, e.g., desired appointment times 15/02/2022 at 2pm. 24
Information question: user-initiated information questions, e.g., about the procedure What I should do before the mri ? 21
Request: explicit requests to the bot Oh no, it turns out that I have another appointment that will last the whole day can I reschedule it? 13
Other: e.g., user affirmations of understanding, user self-disclosure, user expressions of understanding Hi Asa! Im FirstName LastName 8