8 claustrophobic) Do you have any other questions or concerns
about what to expect on
Example (2) is a representative example of a successful repair within
one turn. The repairable here is a user question about the preparation
for the appointment (l. 1). This results in a false negative repair
initiation through the bot which includes ‘prompts’ (l. 2-3). The user
then accommodates by using one of the prompts provided (l. 4), resulting
in progression to a bot turn which includes information about the
upcoming appointment. Whilst this response can be considered relevant,
the information provided is only loosely related to the user’s question.
The ‘repairable’ in the second pair of examples is user input their
preferred choice for an appointment:
Example (3)
1 15/02/2022 at 2pm.