15 Ok, let’s start from scratch
In example (3), the user provides a date and time input (l. 1), which is misunderstood by the bot who takes the user’s choice of February 15 as being February 1st (l. 2-3). The user subsequently rephrases their turn, providing their choice in a different format (l. 4). This prompts another repair initiation by the bot (l. 5) and another attempt at completing repair by the user, this time by just providing the desired date and not the time (l. 6). After the bot’s next repair initiation (l. 7), the user deploys delayed accommodation to complete repair by recycling one of the bot’s earlier prompts of ‘admin’ (l. 8). After another repair initiation by the bot (l. 9-10), the user then attempts another repair (l. 11), but this is again unsuccessful. In their next repair attempt, the user chooses a different strategy in order to move the conversation on (‘reset’, l. 14), which leads to progression into a new topic. As this particular user is the only one who was observed to work themselves out of a long sequence of misunderstanding, this strategy was categories under ‘other’.
Example (4)
1 I would like it to be before 3pm