15 Ok, let’s start from scratch
In example (3), the user provides a date and time input (l. 1), which is misunderstood by the bot who takes the user’s choice of February 15 as being February 1st (l. 2-3). The user subsequently rephrases their turn, providing their choice in a different format (l. 4). This prompts another repair initiation by the bot (l. 5) and another attempt at completing repair by the user, this time by just providing the desired date and not the time (l. 6). After the bot’s next repair initiation (l. 7), the user deploys delayed accommodation to complete repair by recycling one of the bot’s earlier prompts of ‘admin’ (l. 8). This turn is then repeated by the user after another repair initiation (l. 11), but doesn’t lead to success. It is only at this point that the user chooses a different strategy in order to move the conversation on (‘reset’, l. 14), which leads to progression into a new topic. This particular user is the only one who was observed to, quite literally, reset the bot in this way, so this was categories under the ‘other’ strategies.
Example (4)
1 I would like it to be before 3pm