8 claustrophobic) Do you have any other questions or concerns
about what to expect on
Example (2) is a representative example of a successful repair within
one turn. The trouble source here is a user question about the
preparation for the appointment (l. 1). This results in a false negative
repair initiation through the bot which includes ‘prompts’ (l. 2-3). The
user then accommodates by using one of the prompts provided (l. 4),
resulting in progression to a bot turn which includes information about
the upcoming appointment. Whilst this response can be considered
relevant, the information provided is only loosely related to the user’s
question.
The trouble source in the second pair of examples is user input their
preferred choice for an appointment:
Example (3)
1 15/02/2022 at 2pm.