Response type and definition Følstad & Taylor (2021) Examples Count
Relevant response: The turn is relevant for the user message.
need help Here is how I can help. Just type: *Schedule / Reschedule / Cancel* - to manage appointments *My appointments* - to see your upcoming appointments *Prepare* - for info on how to prepare for your appointment *FAQ* - for our frequently answered questions page *General information* - for general info (opening times, phone no., directions/maps etc.) *Speak to someone* - to speak to the medical reception team
86
False positive: The turn is irrelevant for the user message.
I think you don’t understand the question.. Do you have a general info question or a question about the appointment or procedure?
18
False negative: The turn erroneously indicates the user message to be out of scope.
I meant 19:00 Did you mean? google *calendar* link for my scheduled appointment *faq* - frequently asked questions restart *None* of these
47
Out of scope: The turn correctly indicates the user message to be out of scope. — not found in the data —- 0
No response: There is no response to the user’s repair turn
Before I connect you to the medical reception team, you may find some useful info in our patient MRI guide: https://bit.ly/3qCeMQV Would you still like to speak to someone? Yes Yes Hello?
4