Rephrase: the user rephrases the original turn
|
Sorry, I didn’t quite get that. I’m still learning. Can you please
rephrase the date/time you provided? Thanks, Asa
Tuesday would be best
Sorry, I didn’t understand that. Can you say that in a different
way?
Can I have the scan on Tuesday
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42
|
Accommodation: the user uses a bot prompt from the previous
turn to construct their turn
|
What I should do before the mri ?
Sorry what do you want to do? Here is how I can help. Just type:
*Schedule / Reschedule *Cancel* *My appointments* - to see your upcoming
appointments *Prep* - for info on how to prepare for your appointment
*FAQ* - for our frequently answered questions page *General* - for
general info (opening times, phone no., directions/maps etc.) *Admin* -
to speak to the medical reception team
Prep
The scan will be 20-45 min, and you will remain fully dressed •
Unless we let you know otherwise, you can eat and drink as normal and
take any prescribed medication • You’re welcome to bring a friend or a
relative with you • The radiography team with explain the process once
you arrive • Do you have any other questions or concerns about what to
expect on the day? please answer with yes/no
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41
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Change choice: the user changes a choice they had originally
made, e.g., their desired appointment time
|
Morning
Oops, something went wrong. An unexpected error was detected and
reported to the support department. Please try again a bit later, and if
the issue persists contact admin for further assistance. Thank you, Asa
Afternoon
Oops, something went wrong. An unexpected error was detected and
reported to the support department. Please try again a bit later, and if
the issue persists contact admin for further assistance. Thank you,
Asa
|
25
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Restate purpose: the user restates the purpose of their
request, e.g., their desire to book an appointment
|
Please select a date and time for your appointment 18:00 19:00
None
7pm
Sorry, but I could not reschedule the appointment. Please try
again a bit later, or try re-booking with different date/time. If
however you are still facing issues I can connect you with someone from
the clinic to help you out, just type – speak to someone. Thanks, Asa
I meant 19:00
Did you mean? google *calendar* link for my scheduled appointment
*faq* - frequently asked questions restart *None* of these
None of these
Apologies, bear with me. I’m still learning. Can you rephrase?
Can I reschedule
No worries. Please let me know the number of the appointment you
would like to reschedule: 1. Screening on Thu 09 Jun ’22 at 19:00
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8
|
Repeat: the user repeats the original item
|
can i bring a friend to the appointment
Did you mean? *schedule* appointment clinic’s *location* you are
*welcome* *None* of these
?
Sorry, I didn’t understand that. Can you say that in a different
way?
can i bring a friend to my appointment?
Sorry, I still can’t understand your question. Would you like to
speak to a member of our team?
no thank you
|
8
|
Other: e.g., users directly addressing the bot, users’
affirmative or non-affirmative answers to bot questions
|
wheelchair access
Sorry, I still can’t understand your question. Would you like to
speak to a member of our team?
yes, please
Are you trying to say? *yes* or *no* *hello* made a *mistake*
*None* of these
|
8
|
Change topic: the user changes the topic / focus of the
interaction
|
What is the appointment for
Did you mean? find *my appointments* clinic’s *location*
*schedule* appointment *None* of these
What is the appointment for?
Sorry, I didn’t understand that. Please say that again
How long will the appointment take?
I am sorry, I still do not understand your question. Would you
like to talk to someone from our team?
|
7
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Late accommodation: the user uses a bot prompt from an earlier
bot turn
|
Okay. Please choose a preferred time of day: • Morning (8am-12pm)
• Afternoon (12pm-5pm) • Evening (5pm-8pm) • Any (8am-8pm)
am
Sorry, but I could not reschedule the appointment. Please try
again a bit later, or try re-booking with different date/time. If
however you are still facing issues I can connect you with someone from
the clinic to help you out, just type - speak to someone. Thanks, Asa
Morning
I’m sorry, but there are no available time slots left on this
date. Please specify a different date. Thanks, Asa
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6
|
Question: the user asks the bot a question
|
What date works for you?
As soon as possible
I’m happy to assist with booking, rescheduling an appointment, and
you have some more options at the menu above
What options are there?
I’m happy to help you with booking, rescheduling, and you can find
more options at the menu above.
|
6
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