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Endnotes
iBouckaert and Van de Wallle (2003) defined the
difference between ‘hard indicators’, such as resources and outputs, and
‘soft indicators’, such as citizen and user satisfaction targets. In
this study, the author considered software as a human aspect of the
counter service provision, that is, on a more concrete level.
iiThe method of performing a principal component
analysis on multiple question items belonged to several categories,
while the multiple regression analysis using the combined principal
component scores as explanatory variables was also mentioned in Everitt
(2005). The risk of multicollinearity between each question item was
avoided by performing the principal component analysis first.
iiiYQ3 concerns the liveability of the Kurose town
area of Higashihiroshima City. An IEEE proceeding of Yu et al. (2011)
considered the relationship between family income, life satisfaction,
and satisfaction with the government based on continuing research in 21
counties/cities from 2004 to 2010, excluding 2006. Results showed a
strong co-relationship between satisfaction with local government and
life satisfaction in 2005 (r=-0.55, p < .01) (Yu et al., 2011,
p. 1211). In the Kurose branch office study, local liveability was
weakly related to satisfaction with the local government branch office.
We would like to further examine the relationship with life satisfaction
by replacing the questions in group Y and adding other relevant items.
Table 1. Outline of survey question items