Abstract
This quality improvement project employed a client-centered process to
develop a modified Client Satisfaction Questionnaire (CSQ) 10 (Larsen,
Attkisson, Hargreaves, & Nguyen, 1979) for relevance to our
hospital-based violence intervention progrma (HVIP). Former clients
(ages 11 12-18) and caregivers who participated in HVIP services
self-administered the initial HVIP-adapted CSQ and shared their
interpretation of questionnaire items, comfort in responding, missing
topics, and preferences for implementation during cognitive interviews.
This work met the criteria as a quality improvement activity by our
local IRB and did not require IRB approval or determination. We have
adhered to the SQUIRE guidelines in preparing this manuscript.