Artificial Intelligence-based Technological-Oriented Knowledge
Management, Innovation, and E-Service Delivery in Smart Cities:
Moderating Role of E-Governance
The fundamental goal of this research is to investigate the quantitative
relationship between technology-oriented knowledge management,
innovation, e-governance, and smart city performance using knowledge
management-based service science theory and diffusion of innovation
theory. Previous research has found a connection between knowledge
management, innovation, e-governance, and e-service delivery. We believe
that these are not only direct connections but also contextual and
interactive relationships, so we explored the significance of innovation
as a mediator between knowledge management and e-service delivery.
Furthermore, we investigated the moderating impact of e-governance on
the relationship between innovation and e-service delivery. Using SPSS
to analyze data from 569 participants in South Korea, Pakistan, Japan,
and Bangladesh, we discovered that these direct relationships are
contextual in the sense that innovation mediates the relationship
between knowledge management and e-service delivery and e-governance
moderates the correlation between innovation and e-service delivery.
Based on the outcomes from quantitative analysis, all our proposed
hypotheses in this study were supported significantly.