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Adoption of branchless banking system as part of inclusive financial services: extension of Technology acceptance model
  • Minyahil Assefa
Minyahil Assefa
Jigjiga University

Corresponding Author:[email protected]

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Abstract

The present study has extended the original technology acceptance model by adding sociocultural factors, facilitating conditions (FC), and trust constructs. The result confirmed that FC (the existence of local agents and government guaranty on banking transaction) directly affects an individual’s trust in BBS that leads to system adoption. The study also found that the effect of sociocultural factors on perceived usefulness is more substantial than its effect on perceived ease of use. Thus, the present study suggested that any elegant branchless banking system has no acceptance if it is not designed to align with the socio-cultural values of the users, specifically to their religion.