The Role of Communication in Enhancing Institutional Effectiveness: A Case Study of the University of Trinidad and Tobago

The findings conclude that respondents strongly agree with the importance of communication (82.4%)., the role of formal communication compared to informal communication (71.3%), the belief that face-to-face communication is more effective than electronic communication (52.7%), personal competence as communicators (85.9%), but mixed response regarding communication and institutional effectiveness. Overall, the findings answered the RQ and generated five statistically-supported recommendations for better transparency and accountability (77.8%), improved feedback from administration (74.2%), quicker official updates (66.2%), clear reporting structures (55.6%), and increased inter-campus communication (50%) to enhance communication for institutional effectiveness.