The Role of Communication in Enhancing Institutional Effectiveness: A
Case Study of the University of Trinidad and Tobago
Abstract
The findings conclude that respondents strongly agree with the
importance of communication (82.4%)., the role of formal communication
compared to informal communication (71.3%), the belief that
face-to-face communication is more effective than electronic
communication (52.7%), personal competence as communicators (85.9%),
but mixed response regarding communication and institutional
effectiveness. Overall, the findings answered the RQ and generated five
statistically-supported recommendations for better transparency and
accountability (77.8%), improved feedback from administration (74.2%),
quicker official updates (66.2%), clear reporting structures (55.6%),
and increased inter-campus communication (50%) to enhance communication
for institutional effectiveness.