The Influence of Work Diversity on Organizational Performance in the
Hospitality Sector in the UAE: The Moderating Role of HR Practices
Abstract
The structure of workplace in hospitality sector has become apparently
diverse. As a vital step in defining how diversity affects
organizational performance, we suggested training as a mediator over
which diversity in income level and race indirectly affects
organizational performance. We also emphasized two human resource
practices, namely, rewards and performance appraisal, as important
possibilities that moderate the impact of employee diversity on training
and organizational performance. A sequential regression analysis was
applied on performance appraisal data including information from
directors, unit managers, supervisors, low level workers, and customers,
as well as financial outcomes from 167 organizations in the United Arab
Emirates (UAE) (683 full time employees) in the hospitality sector
including hotels, restaurants, theme parks, travel agents, recreational
centers, and museums, which assisted in supporting the hypotheses. The
findings provide unique practical and theoretical understandings into
the effective management of employee diversity.