Successful institutional and technological innovations are critical for smart city governance. The intrinsic complexity that characterizes institutional and technological innovations in smart cities is examined in this paper. A city’s ability to innovate is heavily reliant on its technology and its ability to deploy it. This paper goes beyond the direct connections between smart city governance and stakeholder satisfaction and smart city governance and crime rate by proposing that institutional and technological innovation play a moderating role in these relationships. Multiple regression models were developed by surveying 214 Pakistani public and private citizens with a questionnaire. Using stakeholders and innovation theories, an analysis of the relationships between smart governance, stakeholder satisfaction, and city crime rates reveals a moderating role of institutional and technological innovation.