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How Clients' Satisfaction Affects Their Perception of Organizational Efficacy: The Case of a Nonprofit Organization in New York State, USA

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posted on 07.04.2020, 22:29 by Pierre Balthazar
A case study analyzing clients' perception of the services they receive. Using qualitative research, 8 current clients of the organization was surveyed.

History

Declaration of conflicts of interest

NO CONFLICT OF INTEREST IN THIS STUDY.

Corresponding author email

baltatou@gmail.com

Lead author country

United States

Human Participants

Yes

Ethics statement

I followed the Concordia University–Portland Institutional Review Board (IRB) policies as prescribed in the University manual and as approved for this case study.

Licence

Exports

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