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Examination of Employees’ Reaction to Organizational Change in Mekelle Revenue and Customs Authority, Ethiopia

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posted on 2021-04-30, 17:47 authored by senay kebedesenay kebede, Aimin wang
This study examines employees’ reactions to organizational change in Ethiopia, specifically in the Meklle Revenue and Customs Authority (MRCA). The study's main aim is to evaluate the influence of the following variables: Employees’ fear of the Effect of the Change (EFEC), Employees’ Self-trust in Learning and Development (ESLD), Employees’ understanding upon the Process of organizational Changes (EPC), Employees’ Trust in Management (ETM), Employees’ understanding upon Organizational change Planning (EOP) and the Time Employees’ need to understand Change (TEC) towards achieving organizational change. In the introductory part, the study explains basic aspects of change management and problems of organizational changes. The main part of the study focused with the investigation of the selected factors influencing employee’s reaction to organizational changes. By using the survey process, researchers used quantitative data, and standardized survey questionnaires were distributed to 359 employees. The collected data were analyzed using SPSS. The researcher used the Pearson's correlation matrix to explain how the dependent and independent variables are related, and multiple regression tools to investigate the effect of independent variables on the dependent variable. The result of the research indicates all selected variables except the employees’ level of understanding upon the process of changes (EPC) have a direct influence on employees’ reaction to organizational change.


There was no source of funding for this study; it was undertaken as independent research.


Declaration of conflicts of interest

The author declares no conflict of interest in relation to the study, authorship, and/or publication of this article.

Corresponding author email

Lead author country


Lead author job role

PhD Student

Lead author institution

School of Management, Wuhan University of Technology, Wuhan, P.R.China, 430070

Human Participants


Ethics statement

The research for this study was based on a doctoral dissertation. The corresponding author certifies that the manuscript has been read and accepted by all other writers, and that there are no ethical concerns.


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