Doing Good but Treated Bad-- The Case of Healthcare Workers Serving Coronavirus Patients and their Families in Jordan

There were 16 face-to-face interviews with healthcare workers from several hospitals and medical centers in Jordan in which COVID-19 treatment was provided during the pandemic. Given that recalling these traumatic experiences might be traumatic for some HCWs, all interviews were conducted by experienced health social workers. The interviews were conducted in Arabic, and the interview transcripts were subsequently translated to English to facilitate reporting. The information obtained through interviews was subjected to thematic analysis, which consisted of six phases: familiarization, coding, searching for themes, reviewing themes, defining and naming themes, and writing up (Braun & Clarke, 2006).  The 16 HCWs that took part in the interviews were predominantly female (n =10, 62.5%), worked as nurses (n =10, 62.5%), and were single (n = 7, 43.8%),