CSQ Development Full Text_Advance PrePrint.pdf
This quality improvement project employed a client-centered process to develop a modified Client Satisfaction Questionnaire (CSQ) 10 (Larsen, Attkisson, Hargreaves, & Nguyen, 1979) for relevance to our hospital-based violence intervention progrma (HVIP). Former clients (ages 11 12-18) and caregivers who participated in HVIP services self-administered the initial HVIP-adapted CSQ and shared their interpretation of questionnaire items, comfort in responding, missing topics, and preferences for implementation during cognitive interviews. This work met the criteria as a quality improvement activity by our local IRB and did not require IRB approval or determination. We have adhered to the SQUIRE guidelines in preparing this manuscript.
Declaration of conflicts of interestNone of the authors have real or perceived potential conflicts of interest to disclose.
Corresponding author email@example.com
Lead author country
- United States
Lead author job role
- Higher Education Faculty 4-yr College
Lead author institutionChildren's Hospital of Philadelphia
Ethics statementDue to the nature of this work as quality improvement, it was not subject to local Institutional Review Board review. The activities described were intended to enhance our local program's ability to engage in quality assessment and improvement activities to improve patient care.
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