Abstract
Quality of healthcare delivery is a long-standing issue that concerns
every individual member or group in society. The purpose of this paper
is to identify problems with HRD functions in healthcare delivery and to
suggest ways to improve and sustain quality healthcare delivery in
Ghana. Using the FOCOS Orthopedic Hospital as a case study, data were
collected using a qualitative research design. The following HRD
functions: Program effectiveness, operating efficiency, service quality,
financial stability, long versus short–term impact, tangible impact,
client satisfaction, community support, publicity, employee satisfaction
and commitment to the organization, trust in leadership, and altruism
assessed as core indicators of high performance at the organization
level, as well as the epitome of quality healthcare delivery. The
results indicated that these factors presented different levels of
importance to employees of FOCOS. However, there is universal agreement
that the composite of these HRD functions and contextual performance
indicators enhance quality healthcare delivery. FOCOS’ adherence to best
practices in healthcare delivery presents a case for future research to
adopt the culture espoused by FOCOS to help bridge gaps in healthcare
delivery in Ghana. Unlike the traditional sectoral reforms that
characterize healthcare delivery in Ghana, this paper proposes a
holistic approach to culture change in healthcare delivery.